Daman defines its quality assurance program from a perspective of a continuously improving company in this “Quality Matters” white paper. Nearly 15 years into its continuous improvement journey, Daman has embedded a quality system with a footprint that stretches throughout the organization. This paper discusses how a totally integrated focus on quality propels Daman’s excellence in productivity and satisfaction – with its customers, as well as its employees. The paper also looks at how sustainable, positive change occurs only with a relentless focus on continuous improvement.
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